Bulk Nutrients: Voted No.1 for Customer Satisfaction in 2018

Bulk Nutrients: Voted No.1 for Customer Satisfaction in 2018

Posted by Bulk Nutrients on Sep 19, 2018 in #Feature Articles.

We can’t believe it, we were awarded a Canstar Blue award this week!

At Bulk Nutrients, we pride ourselves on delivering high quality products and top-notch customer service to each and every one of you. So, to win this award means we’re succeeding at our goal.

Let’s find out exactly who Canstar Blue are and all the factors which led to Bulk Nutrients being named the number one choice in protein supplements by customers in 2018.

Wait, who is Canstar Blue?

Canstar is a comparison site which helps Aussies choose the best product for their needs!

Launched in 2010, Canstar Blue is a subbranch of the well-known Canstar Gold brand which offers expert research and ratings for financial services.

Canstar Blue focuses on customer satisfaction ratings and reviews by conducting surveys and collating data to help consumers make better informed decisions about their purchases.

Canstar Blue commissions respected professional market research companies such as Qualtrics, Colmar Brunton and Iview to ask average Australians about their experiences with purchased products or services.

At Canstar Blue over 120 categories have been researched, more than 42,000 surveys completed and 900+ brand products rated.

Canstar Blue have seen huge growth over the past few years and expects to see more than four million users visit to the Canstar Blue website in 2019.

So which award did Bulk Nutrients win?

We were awarded No.1 for Customer Satisfaction for Protein Supplements in 2018!

This award was rested on the results of a variety of factors including overall customer satisfaction (which largely determines the award), effectiveness, taste, value for money, texture and variety of flavours.

Bulk Nutrients soared ahead of last year’s winners and international heavyweight Optimum Nutrition by receiving a 5-star rating for value for money, variety of flavours, texture, effectiveness and overall satisfaction!

The biggest driver of customer satisfaction here at Bulk Nutrients? Effectiveness! Our products work as promised and help individuals like you reach your goals.

The results of the 2018 Canstar Blue survey, Bulk Nutrients leading the whey!

The Canstar Blue process of ranking brands and products

So, you’re probably wondering ‘How do Canstar Blue determine a winner?’ Let us explain.

Basically the star ratings each brand receives determine the overall winners of each category. The star ratings are awarded as per the feedback provided by consumers through surveys.

In the case of the protein supplements category, consumers had to have purchased and consumed a protein supplement in the last six months to take part in the survey.

How exactly did we win #1 in Customer Satisfaction?

To come out on top, we had to receive the best star ratings across the board from the good experiences of customers.

Here’s what was asked of survey respondents, namely, lovely Bulk Nutrients customers!

1. Which brand of protein supplement did you purchase most recently? (ALDI, Akins, Bodytrim, Optimum Nutrition etc).

2. Which type of Bulk Nutrients protein supplement did you most recently purchase?

3. Thinking about your entire experience with Bulk Nutrients protein supplements, how would you rate the following?

Please use a 0 to 10 scale, where 0 is very poor and 10 is excellent.

  • Overall satisfaction
  • Value for money
  • Taste
  • Variety of flavours available
  • Effectiveness (e.g. helps with dietary needs or weight gain)
  • Texture

This final question is where all the data was sourced to determine our No.1 placing amongst popular supplement brands used by Aussies.

The proud Bulk Nutrients management team receiving the award!

An award in the making

Since day one, we’ve always strived to offer a great brand experience for each and every customer we serve.

We ensure our range is good value for money, offers extremely high-quality products and that the customer experience is the best it can be.

We’ve had some serious growth over the past decade. Bulk Nutrients has evolved from a one-man show selling just a handful of products to a team of more than 50 with a product offering of well over 150.

But something we always come back to is the sense of community we’ve built with our customer base and we’re always working on improving this.

Thank you so much!

We couldn’t have done this without YOU! Thank you for choosing Bulk Nutrients, for choosing to buy local and for giving us a shot. We are forever grateful and appreciate any additional feedback you wish to provide so we can continue to do better.

If you need any assistance with finding your ideal product or have any questions, simply get in contact with our friendly customer service team.

Compare all Bulk Nutrients proteins