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Oh no! If you're viewing this page then something has gone amiss with your Bulk Nutrients experience - and we don't like that happening!

Please have a read of this page to find out what we can do to help you.

My product(s) were damaged in transit

If you receive broken or damaged goods, first and foremost please do not dispose of them. If possible, take a photo and attach it to the form below. This will help speed up the process of replacing your damaged products.

I received the incorrect products

Please do not open or dispose of any incorrect products sent to you. Instead, drop us a line below as soon as possible to let us know what you did receive compared to what you should have received. If it's our fault we'll happily send you the correct product(s) at no cost to you.

I changed my mind about a product

If you’ve changed your mind and want to return an unopened product, here’s what you need to do:

  • Get in touch with our customer service team using the form below so they know what’s going on
  • Post the item back to us within 30 days of ordering it (you’ll need to cover the shipping costs)
  • We’ll process your refund when we receive the item and email you to let you know
  • Note: We have a limit of one return per month, and we can’t refund goods that have already been opened unless it’s a damage or quality issue (see the previous question)

The quality isn't right

If you've already opened a product and feel there is a problem with product quality, then we'd like to hear about it. Please get in touch and specify 'Product Quality' in the form below. Let us know the batch code of the product (it will be printed on the same sticker as the best-before date) as this is essential to us opening an investigation.

It is also essential for us to open an investigation that you do not dispose of the product, as we may require further details or its return.

Quality is extremely important to us, so before we do anything we open an investigation into the specific product and batch you received. If we can identify a problem with the batch, we'll be more than happy to provide a replacement product from a corrected batch or a full refund. We'll also cover all shipping costs.


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About Bulk Nutrients

We're an Australian manufacturer and supplier of high quality sports supplements.

Operating since 2008, Bulk Nutrients has become one of the premier Australian brands to supply nutritional products to top level athletes, competitors and those on a journey to a healthier lifestyle.

Find out more about Bulk.

Contact Bulk Nutrients

One thing that sets Bulk Nutrients apart is that we love to talk to our customers!

Whether you need product advice, help with the website or need a change made to your order... call us on +61 3 6266 4725.

If you prefer email you can email us day or night at

For online chat, hit the 'Chat' button in the bottom right hand corner of your screen and you'll be connected to one of our lovely customer service team.

Or if you'd like to get in touch through our online contact form, that's cool too!

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We acknowledge the Traditional Owners of the land on which our organisation operates, the Melukerdee People of the South East Nation and pay our respects to Elders past, present, and emerging.

Bulk Nutrients is proudly
Australian owned and operated.

7 Crabtree Road, Grove, Tasmania, 7109.
ABN: 17 158 981 447

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All prices are in Australian dollars (AUD) and include GST unless otherwise stated.
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