I requested a free sample but it hasn’t arrived yet – what should I do?

Free sample requests are processed within a few days, then sent via regular mail. Delivery usually takes 15-20 business days to reach your mailbox. 

Please note that free samples are only available for Australian addresses.

Related FAQs

• When will I receive my order?
• What should I do if my order is late or lost in transit?
• Do you ship to PO Boxes or Parcel Lockers?
• Do you offer Safe Drop (no signature delivery)?
• Can I change my delivery address after my order has been dispatched?