What do the 'approved', 'pending' and 'cancelled' statuses mean?
Your Whey Cool Points can show different statuses in your account:
- Approved: These points are confirmed and ready to use — you can redeem them immediately.
- Pending: These points are waiting to be verified before you can redeem them. This usually applies to recent purchases or referrals.
- Cancelled: These points won’t be added to your balance. For example, if you cancel or refund a purchase, any pending points from that order will switch to “cancelled.”