Careers at Bulk Nutrients
Join the Bulk Nutrients team
Bulk Nutrients is Australia’s leading direct to customer supplier of sports and nutritional supplements.
We're extremely proud to have been recently acknowledged with an Employer of Choice award and we're always looking for exceptional talent to join our team.
All our staff help us support our customers' health, fitness and wellbeing by making quality supplements more affordable.
We are an equal-opportunity employer, value diversity and provide meaningful employment and a sense of purpose to our staff.
If you’re passionate about health and fitness, love sports supplements or simply want to be part of an awesome team, come work with us!
Why work at Bulk Nutrients?
Bulk Nutrients is a unique place to work, and we’re willing to bet that you’ll like it here.
We foster a positive and inclusive workplace culture, offer opportunities for all employees to learn and develop their skills, and have fun while we’re at it!
You’ll love it at Bulk Nutrients
Working at Bulk Nutrients is more than just a job. It’s a career that’s both exciting and rewarding.
Here are just a few of the benefits…
- Great work/life balance with flexible work options
- Join a passionate team who love what they do (and have fun while they’re at it!)
- Exclusive discounts on Bulk Nutrients products
- Paid volunteer time
- Access to our commercial grade, onsite gym
- Learning and development opportunities to develop your career
Current available positions at Bulk Nutrients
Below is a list of the current positions available at Bulk Nutrients:
Customer Service Officer
Bulk Nutrients is Australia’s leading direct-to-customer supplier of sports and nutritional supplements. We're an Employer of Choice and proud to develop, manufacture, and dispatch all our products in Southern Tasmania.
We’re looking for a friendly, customer-focused Customer Service Officer to join our high-performing Customer Service team. You’ll be the voice of Bulk Nutrients, delivering clear, professional, and empathetic support to our customers across phone, email, and live chat. This role is perfect for someone who enjoys problem-solving, takes ownership of customer issues, and thrives in a fast-paced, team-oriented environment.
The role is based at Huntingfield, in southern Tasmania and is a genuine full-time role (Monday to Friday, 8:54am–5:00pm) so you can enjoy your evenings and weekends outside of work.
In this role, you will:
- Answer customer enquiries via phone, email, and live chat
- Provide friendly, accurate advice on orders, products, ingredients, and company policies
- Take responsibility for resolving customer issues from start to finish
- Use internal systems (eg Zendesk, CRM, order management tools) to optimise the customer experience
- Liaise with internal teams and external partners such as Australia Post
- Accurately record notes, orders, and follow-up actions
- Maintain a consistently high level of customer satisfaction
- Work collaboratively with the wider team to support shared goals
What we are looking for
- Excellent written and spoken English, with clear and confident communication
- A friendly, patient, and professional approach to customer service
- The ability to remain calm and empathetic when handling frustrated customers
- Strong problem-solving skills and a sense of ownership
- Willingness to learn product ranges, ingredients, and company policies
- Comfort using CRM, order management, and phone systems (or enthusiasm to learn)
- Openness to new technology and platforms as we transition into AI-supported tools
- A team-first mindset and willingness to support others
Why Join Bulk Nutrients?
- Work with a fun, passionate team that loves what they do
- Be part of a fast-growing, community-driven brand
- Competitive salary + six-monthly staff bonus structure
- Hybrid work model, after probation, work from home up to 3 days per week
- Free access to our commercial-grade onsite gym
- Discounted supplements, blood donation leave, and $250 per year towards a sporting team membership
About Bulk Nutrients
Recently awarded an Employer of Choice, we don’t take ourselves too seriously (activewear is standard office attire). We’re all about supporting our customers’ health and fitness by making quality supplements affordable. We also value diversity, meaningful employment, and providing our team with a genuine sense of purpose.
How to Apply
Apply through Seek with your resume and cover letter. Be sure to outline why you’d be a great fit for the Bulk Nutrients Customer Service team.
