Oh no! If you're viewing this page then something has gone amiss with your Bulk Nutrients experience - and we don't like that happening! Have a read of this page to find out what we can do to help you.
My product(s) were damaged in transit
If you receive broken or damaged goods, first and foremost please do not dispose of them. If it's possible, take a photo and attached it to the form below. This will help speed up the process of replacing your damaged products.
I received the incorrect products
Please do not open or dispose of any incorrect products sent to you. Instead, drop us a line below as soon as possible to let us know what you did receive compared to what you should have received. If it's our fault we'll happily send you the correct product(s) at no cost to you.
I changed my mind about a product
As we are experiencing large amounts of bulk buy orders, we will not be able to accept returns in the same way we used to.
Effective from 16th March 2020, we will only provide a change of mind refund for a single unit of a product. (ie if you ordered 10kg of Vitamin C, we will only accept a return for a single unopened bag)
If you’ve changed your mind and want to return an unopened product, here’s what you need to do:
- Get in touch with our customer service team using the form below so they know what’s going on
- Post the item back to us within 30 days of ordering it (you’ll need to cover the shipping costs)
- We’ll process your refund when we receive the item and email you to let you know
- Note: We have a limit of one return per month, and we can’t refund goods that have already been opened unless it’s a damage or quality issue (see the previous question)
The quality isn't right
If you've already opened a product and feel there is a problem with product quality, then we'd like to hear about it. Please get in touch and specify 'Product Quality' in the form below. Let us know the batch code of the product (it will be printed on the same sticker the best before date is) as this is essential to us opening an investigation.
It is also essential for us to open an investigation that you do not dispose of the product, as we may require further details or its return.
Quality is extremely important to us, so before we do anything we open an investigation into the specific product and batch you received. If we can identify a problem with the batch, we'll be more than happy to provide a replacement product from a corrected batch or full refund. We'll also cover all shipping costs.